With over four decades of experience, our client is a leading and well-established IT service provider in Switzerland. They specialize in designing and implementing innovative, reliable IT solutions that are both flexible and cost-effective. Their services encompass all aspects of modern IT, including on-premise, cloud, and hybrid solutions, catering to both SMEs and large enterprises.
Responsibilities:
- Assess and interpret client business needs.
- Take a leading role, working alongside technical experts, in designing, drafting proposals for, and implementing comprehensive IT solutions.
- Collaborate on and execute IT projects.
- Plan and deliver customer presentations and workshops.
- Address client requirements using structured methodologies, identify project risks, and provide effective recommendations.
- Serve as Deputy Team Leader for Operation Services (managing a team of 4-5 employees).
- Act as the main point of contact for operational matters, including managing operating contracts, SLAs, and escalations.
- Ensure adherence to SLAs.
- Oversee customer onboarding within the scope of service agreements.
What Our Client Offers:
- Creative freedom and diverse tasks.
- Supportive team eager to meet you and enjoy the next social event together.
- Agile work environment with streamlined processes.
- Option to purchase additional holidays.
- Support for ongoing training and professional development.
- Flexible working hours.
- Hybrid work setup, combining office, client site, and remote work.
Your Profile
- Solid education or advanced training in information technology (EFZ/HF).
- Experience in system engineering.
- Enthusiasm for daily interactions with clients and team members.
- Advantageous knowledge in technologies such as Microsoft Windows (Server/Client), Microsoft 365 (Endpoint Management, Exchange Online, SharePoint), VDI systems (VMware Horizon / Citrix), and Sophos firewalls.
- High level of personal responsibility, goal-oriented and independent work style.
- Desire for continuous personal development.
- Proficiency in German.
- English knowledge is a plus.
- Category B driving license.