Customer Support (Telecommunications)

Our client is seeking a passionate Scrum Master / Agile Coach to join their agile transformation journey. In this role, you will be part of a thriving environment and contribute to shaping the agile organization alongside six experienced peers.

Key Responsibilities and Impact

• Agile Advocate: Act as an ambassador for the agile way of working, driving the development of the organization’s agile framework in collaboration with the CoP.
• Process Optimization: Share responsibility for maintaining and refining agile processes within teams and across the Agile Release Train (ART).
• Continuous Improvement: Collaboratively develop solutions to enhance the effectiveness of the ICT organization, ensuring consistent delivery of value to customers.
• Constructive Collaboration: Foster an environment that encourages cross-team collaboration, supporting teams in achieving their goals.
• Team-Centric Approach: Partner with teams to develop and maintain goal-oriented methods and tools that promote self-organization, accountability, and effectiveness.

Your Profile

• Educational Background - A solid foundation in organizational development with a strong interest in IT, or a technical education complemented by further training in people and team development.
• Proven Experience - Demonstrated expertise as a Scrum Master, ideally within an agile IT environment.
• Passion for Agile - Thrives in empowering agile IT teams to achieve self-organized success.
• Balanced Pragmatism - Combines methodological rigor with situational flexibility to find sustainable solutions.
• Forward-Thinking Mindset - Proactive and structured, with strong coordination skills and a focus on holistic solutions.
• Empathy and People Skills - Brings an appreciative attitude and a talent for guiding organizations toward becoming learning environments.
• Language - Fluency in German and English are mandatory for this position.

About the Employer

The employer’s Information & Communication Technology (ICT) department is pivotal in the digital transformation of the organization. Guided by the SAFe framework and principles of a Learning Organization, the ICT team of approximately 100 employees' champions innovation, self-organization, and collaboration. Core values include respect, transparency, and continuous improvement.

Their Community of Practice includes five experienced Scrum Masters, a Release Train Engineer (RTE), and a People Manager & Developer, all working together to advance the agile transformation.

What’s on Offer

This role offers a challenging and rewarding opportunity in an innovative and motivated team, backed by modern infrastructure and ample professional development opportunities. Key benefits include:

• A supportive and inclusive work culture.
• Strong emphasis on work-life balance.
• Opportunities for personal growth and development.
• Commitment to ecological, economic, and social sustainability.
• Occupational health management programs.
• Competitive salary and pension provisions.

Duration: 4-month contract

Capacity: 100%

Location: Zurich, on-site

We are looking for a Customer Support for the major telecommunication company in Switzerland.

As a Customer Care Agent, you will play a critical role in ensuring fast, professional, and effective solutions for technical inquiries from our B2B clients. Your responsibilities include:

• Handling and resolving customer inquiries via phone, E-Mail, and ticketing systems in a friendly and professional manner.
• Performing initial troubleshooting and clarifications, focusing on fixed network services such as Internet, VPN, Managed LAN, SD-WAN, and Voice Services.
• Documenting requests and solutions accurately to facilitate smooth handovers to 2nd and 3rd-level support teams.
• Coordinating internal resources to meet service level agreements (SLAs) and operational level agreements (OLAs).
• Supporting escalations with strong de-escalation strategies and clear communication.
• Collaborating with cross-functional teams to enhance service quality and client satisfaction.

What Our Client Is Looking For:

• Experience in technical support, particularly in B2B customer service or telecommunications.
• Exceptional analytical thinking and problem-solving skills.
• High service orientation with a passion for resolving customer issues.
• Excellent communication skills, both written and verbal.
• Team-oriented mindset and the ability to thrive in 24/7 shifts.
• Resilience, adaptability, and enthusiasm for contributing to a dynamic environment.
• Familiarity with SLAs and documentation processes is a plus.
• Fluency in German and English

We are looking for a Senior Scrum Master for one of our clients from financial industry.

Job overview

As a Senior Scrum Master, you will guide agile, interdisciplinary teams to create a collaborative, respectful, and efficient work environment. You’ll be responsible for ensuring workflows are smooth, encouraging autonomy and self-organization among team members, and nurturing a positive, supportive culture. With a strong focus on transparency in all areas—content, finances, and personnel—you’ll help the team make well-informed decisions, taking ownership of organizing and facilitating team ceremonies to keep them engaging and purposeful.

Your role also involves clearing roadblocks and fostering open communication, making it easier for the team to excel. You’ll actively connect with other Scrum Masters, continually developing a collaborative atmosphere and sharing practices that enhance teamwork. Working closely with Product Owners and various stakeholders, you’ll contribute to resource planning and skill development, ensuring that everyone’s strengths are well-aligned with the team’s goals.

What you bring

With over three years of experience as a Scrum Master in agile IT settings, along with a background in business or IT and a required foundation in finance, you bring both skill and enthusiasm for agile practices. Fluency in English and German is essential, as is your strong communication and teamwork skills. You value collaboration, respect others’ strengths, and have a natural sense for people, balancing structure with practical solutions to foster an engaging, productive team environment.

Our client, a global leader in IT services company is looking for a Lead Management Consultant. The role is opened in Berne and Zürich. Mandatory languages are English and German.

Role Overview:

In this Lead Management Consulting role, you will drive impactful, innovative projects and establish long-term client partnerships on the path to SAP S/4HANA digital transformation. You’ll work closely with a team of highly skilled professionals to create strategic solutions that align with clients’ digital goals, ensuring lasting, sustainable outcomes.

Job Responsibilities:

In this role, you’ll take the SAP Consulting portfolio within the Swiss business unit to the market, defining go-to-market strategies to enhance client engagement. Working closely with sales teams and senior management, you’ll coordinate innovation and portfolio strategy to ensure optimal market penetration for SME and LE clients. You will lead your department in assessing solution portfolios, overseeing compliant implementation of new projects, and developing business cases. Additionally, you’ll actively contribute to proof of concepts and customer projects, guide presales activities across SAP topics, and identify relevant market trends to shape medium-term innovation and portfolio plans. Representing the client as an innovative partner and technology leader in the SAP and IT landscape, you’ll also ensure the development and safeguarding of process and quality standards.

What They Offer:

Our client provides a team-oriented culture with open communication, flat hierarchies, and a focus on collaboration. They emphasize career growth through structured development paths, individual programs, and access to an in-house training academy with SAP certifications. With the freedom to bring innovative ideas to life using the latest technologies, employees contribute to meaningful client solutions. Their global network offers international career development opportunities, and a flexible work environment includes adjustable hours and modern workplaces at "The Circle" or Bern’s PostParc.

Apply directly or E-Mail me to discuss this opportunity in more detail: vladimir.tesin@nicollcurtin.com

We are currently looking for a proactive and motivated PLM / Engineering Applications IT Consultant to join our clients IT team in Winterthur on hybrid setup.

Your Role:

• Develop global solutions and strategies throughout the entire Product Lifecycle Management (PLM) process, while also providing expert advice to process owners.
• Manage projects and sub-projects in this domain.
• Tailor and configure tools like MEDUSA/MEDINFO/MPDS (Plant Design), Engineering Base, and Teamcenter/NX (Design), ensuring seamless integration with ERP systems, SAP-DMS, and other auxiliary systems.
• Serve as the primary point of contact for internal clients.
• Collaborate with power users, IT team members, and external partners to perform functional and practical testing.
• Provide global first-level support for engineering systems.
• Deliver second-level support globally, focusing on areas of expertise and preference.

Your Profile:

• University degree in mechanical engineering, plant engineering, or mechatronics.
• Strong proficiency in CAD and PLM system applications.
• Advanced IT training and hands-on experience.
• Familiarity with Microsoft server products.
• Knowledge of architectural design for feasible solutions in an international context.
• Programming knowledge is a plus.
• Excellent command of both German and English.

Personal Attributes:

• Analytical thinker with a strong ability to understand interconnected systems.
• Collaborative, adaptable, and dependable.
• Self-driven, with an independent and service-oriented approach to work.

What our client offers:

• Hybrid working arrangements and flexible hours.
• Diverse and autonomous responsibilities.
• A professional environment with opportunities for development and growth.
• Access to job-specific training and education.
• Competitive pension contributions.
• A supportive and close-knit corporate culture that values respect and diversity.
• A dynamic international workplace with passionate colleagues.
• Comprehensive onboarding program.
• Affordable parking for shift workers.
• Convenient public transportation links.

We are hiring a junior Red Teamer for our client - a cyber security consultancy located in Germany.

Your Profile:

• Programming Skills: Python, JavaScript, C#, C++, or C.
• Language: You are fluent in German and have at least B1/B2 proficiency in English.

Your Tasks:

• Attack Simulations: Prepare and execute attack simulations for training and testing purposes, specifically for Blue Team.
• Red Team Assessments: Conduct red team assessments to identify and exploit vulnerabilities.
• Evasion Techniques: EDR/XDR.
• Infrastructure Development: Infrastructure development.
• Tool Development: TTPs (Tactics, Techniques, and Procedures).

What they offer:

• Remote work
• Career development
• Investment in additional training and obtaining certifications.

With over four decades of experience, our client is a leading and well-established IT service provider in Switzerland. They specialize in designing and implementing innovative, reliable IT solutions that are both flexible and cost-effective. Their services encompass all aspects of modern IT, including on-premise, cloud, and hybrid solutions, catering to both SMEs and large enterprises.

Your Responsibilities:

• Lead the strategic growth of the Pratteln location, focusing on SME & Enterprise Sales and Services sectors.
• Build and maintain strong customer relationships, drive market expansion, and actively seek out new clients.
• Collaborate with the leadership team to define and execute the location's strategic direction.
• Ensure the achievement of set business goals and targets.
• Contribute operationally to the design and preparation of client proposals.
• Manage the on-site team, guiding them towards success.

What they offer:

• A high degree of creative autonomy and diverse responsibilities.
• A supportive team eager to meet you and share the next social event together.
• An agile working environment with straightforward structures.
• The option to purchase additional vacation days.
• Comprehensive support for training and professional development.
• Flexible working hours with models that suit your lifestyle.
• A hybrid work arrangement, combining office presence with remote work options.

Your Qualifications:

• Strong network within the regional IT sector, particularly with SMEs and enterprises.
• Several years of experience in IT and sales.
• A proactive attitude towards continuous professional growth.
• Entrepreneurial mindset and a hands-on approach to driving results.

IT Application Project Manager

Our client is one of the largest aerospace manufacturers in Europe, based in Switzerland.

Tasks and Responsibilities:

• Manage projects of medium complexity, including planning, implementation, and documentation.
• Provide support, monitoring, user administration, and operational security of Teamcenter and NX applications.
• Regularly develop and update applications.
• Prepare situation analyses, solution concepts, and specifications.
• Offer advice and support to users in application and process handling.
• Analyze and eliminate application faults and errors, and coordinate between users and manufacturers/suppliers.
• Develop, implement, and maintain concepts and guidelines for user authorizations in PLM and CAx.

Qualifications:

• Completed studies in computer science, business informatics, or mechanical engineering (at least a Bachelor's degree) with several years of experience in PLM and CAx.
• Proven experience in managing and developing PLM and CAx applications; knowledge of Teamcenter, NX, and Capital is an advantage.
• Excellent communication skills in German and English (at least C1 level).
• High consulting expertise in complex systems and business environments, along with experience in project management.
• A creative, innovative, goal-oriented, and honest personality with high resilience, personal responsibility, initiative, and willingness to undertake special assignments.
• Ability to clearly explain complex relationships and promote teamwork.

What our clients offers:

• A committed, international team and unique projects.
• Flexible working hours and individual choices in occupational pension provision.
• Promotion of training and further education, along with opportunities for professional and personal development.
• Discounted meals in the staff restaurant and various employee discounts.
• Team events to celebrate successes together.

With over four decades of experience, our client is a leading and well-established IT service provider in Switzerland. They specialize in designing and implementing innovative, reliable IT solutions that are both flexible and cost-effective. Their services encompass all aspects of modern IT, including on-premise, cloud, and hybrid solutions, catering to both SMEs and large enterprises.

Responsibilities:

• Assess and interpret client business needs.
• Take a leading role, working alongside technical experts, in designing, drafting proposals for, and implementing comprehensive IT solutions.
• Collaborate on and execute IT projects.
• Plan and deliver customer presentations and workshops.
• Address client requirements using structured methodologies, identify project risks, and provide effective recommendations.
• Serve as Deputy Team Leader for Operation Services (managing a team of 4-5 employees).
• Act as the main point of contact for operational matters, including managing operating contracts, SLAs, and escalations.
• Ensure adherence to SLAs.
• Oversee customer onboarding within the scope of service agreements.

What Our Client Offers:

• Creative freedom and diverse tasks.
• Supportive team eager to meet you and enjoy the next social event together.
• Agile work environment with streamlined processes.
• Option to purchase additional holidays.
• Support for ongoing training and professional development.
• Flexible working hours.
• Hybrid work setup, combining office, client site, and remote work.

Your Profile

• Solid education or advanced training in information technology (EFZ/HF).
• Experience in system engineering.
• Enthusiasm for daily interactions with clients and team members.
• Advantageous knowledge in technologies such as Microsoft Windows (Server/Client), Microsoft 365 (Endpoint Management, Exchange Online, SharePoint), VDI systems (VMware Horizon / Citrix), and Sophos firewalls.
• High level of personal responsibility, goal-oriented and independent work style.
• Desire for continuous personal development.
• Proficiency in German.
• English knowledge is a plus.
• Category B driving license.

We are hiring a junior Application Security Specialist for our client - a cyber security consultancy located in Germany.

Your Profile:

• Mobile OS Expertise: iOS and/or Android and the security options
• Attack Techniques Knowledge: You understand common attack techniques used against mobile apps.
• Experience: You have experience in penetration testing and ideally also in reverse engineering mobile apps.
• Language: German fluency and B1/B2 in English

Your Tasks:

• Security Audits: Conduct security audits of mobile apps for iOS and/or Android.
• Advice: Offer advice on security aspects of smartphones and tablets in corporate settings.

What they offer:

• Remote work
• Career development
• Investment in additional training and obtaining certifications.

• Manage and execute a sales strategy focused on selling digital twin services, with 80% of the effort allocated to service sales and 20% to software licensing.
• Conduct outbound cold calls and prospecting activities to identify and qualify new business opportunities within target sectors.
• Develop and maintain strong relationships with existing clients through regular account management activities.
• Utilize a consultative sales approach to understand client needs and tailor solutions to meet their requirements.
• Collaborate with internal teams to ensure successful implementation and delivery of digital twin solutions.
• Manage the full sales cycle from prospecting to closing, including contract negotiation and agreement finalization.
• Meet and exceed sales targets and revenue goals, consistently driving business growth in assigned territories.

• 3-5 years of experience in enterprise software sales or a related field. Relevant industries: transportation, power, utilities, manufacturing.
• Proven track record of exceeding sales targets and driving revenue growth in a B2B sales environment.
• Strong understanding of solution selling and consultative sales techniques.
• Experience with outbound cold calling and prospecting to identify new business opportunities.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Ability to work independently and manage multiple priorities effectively.
• Willingness to travel as needed.
• Locations: Munich or Frankfurt

Purpose of the Position: Our client aims to revolutionize operational methodologies across the entirety of our organization, streamlining processes through the integration of a unified IT solution stack. Our diverse team, comprised of over 100 colleagues representing 20+ nationalities, is dedicated to achieving this ambitious objective.
 

Responsibilities:

• Execute projects in adherence to  project management framework, ensuring milestone achievements within defined parameters of scope, time, and budget.
• Oversee the completion of all functional and project management tasks delegated to both internal and external consulting teams.
• Monitor project progress, identify and resolve implementation bottlenecks proactively.
• Ensure synergy with local initiatives impacting project delivery.
• Allocate business resources effectively to meet deliverables.
• Strategize and execute organizational change management aspects in tandem with local teams.
• Foster collaboration between the central and local implementation teams.

Job Requirements:

Education:

• Bachelor's degree in Science, Technology, Engineering, Computer Science, Mathematics, Business Administration, or equivalent.

Experience:

• 8-10 years of experience in project management or consulting, preferably within IT.
• FMCG experience preferred.

Qualifications:

• Project Management certifications such as PMI or PRINCE2 desirable.
• Lean/Six Sigma proficiency beneficial.

Soft Skills:

• Proven track record in implementing IT solutions.
• Champion of process improvement and adept at managing change.
• Methodical and dependable work ethic.
• Solution-oriented mindset with a proactive approach.
• Self-driven with a commitment to achieving results.
• Excellent verbal and written communication skills.
• Ability to lead cross-functional teams.
• Experience in managing project/sub-project teams.

Hard Skills:

• Proficient in influencing stakeholders.
• Demonstrated expertise in implementing complex IT templates.
• Proficiency in Project Management Methodologies.
• Advanced MS Office skills, including MS Project.
• Fluent in English; proficiency in additional languages within Intersnack is advantageous.
• Strong presentation abilities.
• Experience in facilitating remote teams across multiple locations and project phases.

Travel Requirement:

• Expectation of approximately four days of travel per week.

A growing company in the energy sector is actively pursuing its strategic objectives by spearheading the transformation of the energy supply. In this exciting phase of expansion, our clients are seeking a dedicated scheduler for significant DC projects based in Hanover or Würzburg. 

As a DC scheduler, you will play a pivotal role in the planning, coordination, and monitoring of schedules for two of the most crucial infrastructure projects in Germany:

• Creation and maintenance of framework schedules or subordinate project schedules, including keeping them updated for risk analysis and scenarios.
• Collaboration with various internal departments, contractors, and external partners to ensure alignment of scheduling with project objectives, including regular coordination with other project stakeholders.
• Monitoring project progress, conducting deviation analyses, evaluating the impacts of changes on scheduling, and recommending appropriate countermeasures. Additionally, providing scheduling updates for regular reporting and representing scheduling matters in project meetings.
• Responsibility for the annual update of the baseline schedule and supporting upcoming project phases through design and setup workshops.

Your profile

• A university degree in industrial engineering, business administration, or a related technical field, or equivalent qualifications.
• Extensive experience in project management, particularly in scheduling and project management tools. Proficiency in Oracle Primavera P6 is essential, with familiarity with TILOS considered advantageous.
• Ideally, previous experience in technical project management office or project management team leadership roles.
• Strong analytical, social, and communication skills, coupled with a structured, efficient, and independent approach to work.
• Proficiency in German, both verbal and written.

Our clients' benefits

• Family-friendly policies and support services for various life stages.
• Flexible working hours, home office options, and generous vacation allowance.
• Health promotion initiatives, including fitness programs, onsite health checks, and company restaurant facilities.
• Modern work environment with ergonomic workstations and support for remote work setups.
• Attractive compensation package, including bonuses, capital formation benefits, and a company pension plan.
• Opportunities for personal and professional development in an international and innovative setting.
• Meaningful work contributing to the energy transition project of the century.