Help Desk & IT Support

My client, a leading regional securities firm, is currently seeking a Senior Operations Manager to build and lead their Middle Office Operations team, focused on ETF creation and redemption, in Hong Kong. Reporting to the COO you will be responsible for the following:

Responsibilities

• Manage the daily operations of the ETF creation and redemption (and cover Delta One trading and Equity Finance when needed).
• Building relevant operational processes and act as intermediary to Fund houses who provide ETF and their Trustees.
• Be responsible for KPIs as well as establishing Target Operating Models, ensuring operational efficiency, customer satisfaction, and business performance.
• Lead the implementation of procedures across trading platforms, including contingency procedures.
• Be the main point of contact for all client trading account related issues.
• Collaborate closely with the technology team to build and improve platform services and procedures and support the integration between internal and vendor systems, ensuring seamless workflows.
• Work with Risk and Finance teams on operations control and other related requirements.

Requirements

• University degree in Business, Finance or related field with at least 8 years of proven experience and exposure to ETF creation and redemption, ideally including experience building Operations teams in banking/finance environment.
• Complimentary knowledge/experience with Swaps, Futures and Forwards, etc. Equity Finance Trading Desk experience will be highly beneficial.
• Client Service experience preferred, preferably within Prime Brokerage.
• Experience working closely with internal compliance teams and liaising with regulators will be very advantageous.
• Excellent organizational and leadership ability, highly motivated with a drive and passion for all that you do.
• Proficient in Microsoft Excel, Word and Access, with VBA knowledge beneficial.
• Fluency in English, Cantonese and Mandarin is essential for this position.

Responsibilities

• Support delta-one trading operation and ensure risk protocols are properly enforced
• Perform ad-hoc Python scripting upon trading desk's request
• Optimize strategy parameters for a variety of strategies based on market conditions and/or trading desk's requirements
• Manage research and analytic projects to contribute to automated crypto trading business including flow, liquidity and other strategies

Requirements

• Must have 3 years of experience in crypto industry.
• Programming experience in Python/JAVA/C++ and familiar with working in LINUX environment (3y+)
• Energetic individual with desire to push the research in new and unknown directions while maintaining clarity of purpose and take ownership of strategies and risks
• Strong mathematical thinking and numerical analysis skills
• Excellent organizational and interpersonal skills, with high attention to detail and excellent organization skills

• Risk Management
  • Conduct comprehensive IT risk assessments and develop risk mitigation strategies.
  • Identify and evaluate emerging security threats and vulnerabilities, providing recommendations for remediation.
  • Collaborate with various departments to assess and manage IT risks across the organization.

• Security Operations
  • Monitor and respond to security incidents promptly with the assistance of our MSSP.
  • Oversee the implementation and maintenance of security technologies, including firewalls, intrusion detection/prevention systems, and endpoint protection.
  • Ensure compliance with security policies, standards, and regulations, including those mandated by the relevant financial regulators.

• Policy Development and Compliance
  • Develop, implement, and maintain IT security policies, procedures, and standards.
  • Conduct regular security audits and assessments to ensure compliance with internal and external requirements.
  • Provide guidance on regulatory requirements related to IT security (e.g., GDPR, PDPA).

• Incident Response
  • Lead incident response efforts, including investigation, containment, and remediation of security incidents.
  • Coordinate with internal and external stakeholders to ensure timely resolution of security incidents.
  • Develop and maintain incident response plans and playbooks.

• Cloud Security
  • Ensure robust cybersecurity measures for the organization’s adopted cloud technologies.
  • Develop and implement security controls and best practices for cloud environments.
  • Conduct regular assessments and audits of cloud security posture.

• Awareness and Training
  • Promote security awareness across the organization through training and communication initiatives.
  • Stay current with industry trends and best practices in IT security and risk management.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in IT security and risk management.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Good understanding of cybersecurity for cloud technology.

• Experience working with MSSP vendors.
• Relevant certifications (e.g., CISSP, CISM) are highly desirable.
• Experience and familiarity with cloud security and risk management (e.g. AWS, Azure).
• Strong analytical and problem-solving skills.
• Familiarity with regulatory guidelines.
• Knowledge of security frameworks and standards (e.g., NIST, ISO 27001, CIS).
• Experience with security technologies such as SIEM, IDS/IPS, firewalls, and endpoint protection

• Manage mission-critical systems in high-stress situations
• Be versatile and willing to wear multiple hats as needed
• Collaborate and communicate effectively with team members
• Mentor and guide Junior Engineers while fostering best practices
• Work independently, showcasing a strong sense of ownership and self-drive

• Able to work independently for a given project around Cloud, DevOps and SRE functions.
• Configure and manage various AWS services like VPC, Transit Gateway, EC2, S3, Athena, Glue, DynamoDB, Lambda, ECS, EKS etc.
• Good understanding of microservices framework, and how an app can be containerised and pushed to cloud.
• Strong DevOps, who can manage entire CI | CD flow in automated fashion, plus manage entire GitHub lifecycle via code.
• Strong expertise in infrastructure-as-code tools like Terraform, CloudFormation, Crossplane
• Ability to design and engineer AWS network services.
• Good understanding of security best practices to protect cloud infrastructure and data
• Experience with GitHub actions, AWS CodePipeline or similar tools.
• Optimize cloud costs and recommend cost-saving measures.
• Collaborate with Developers and Portfolio Managers with Business first mindset.
• Bachelor’s degree in computer science, related field, or equivalent work experience
• Minimum of 8 years of experience in managing and scaling infrastructure
• Be present at the office at least 4 times a week

• Integration experience with financial systems such as Bloomberg API (Strong plus)
• Proficiency in at least one JVM language (Java, Kotlin, Scala)
• Experience with Python or Rust
• Track record of developing complex distributed systems or building sizable applications from scratch

•  
• Work as Project Manager to manage trading-internal and cross-departmental strategic projects
• Work as Business / Product Manager to drive projects from product initiation to go-live, developing the roadmap for trading desks
• Manage projects assigned and successfully deliver them with quality and within timeline
• Conduct sprint planning meetings and manage backlog / tasks in Jira system
• Foresee and escalate potential roadblocks and work with relevant teams to resolve them
• Cover listing operations
• Work with different teams for other BAU / Operational tasks
• Be flexible working across on different time zones

•  
• Degree in Computer Science / Finance / Business / Quant related disciplines
• 6+ years of working experience as project manager or product manager, preferably gained from Banking / Brokerage / FinTech industry
• Good understanding of financial products, trading lifecycle, database and system architecture
• Excellent skills in requirement analysis and business documentation writing
• Familiar with SDLC and the use of Jira as a project documentation / collaboration tool
• Familiar with Agile / Scrum methodology
• Strong interpersonal, communication and stakeholder management skills
• Self starter and fast learner, with an innovative mindset
• Strong interest in trading, financial products and cryptocurrency industry
• Proficiency in both written/spoken English and Mandarin. Cantonese is a plus.

Responsibilities

• Provide dedicated end-to-end trade support to assigned trading desks, perform trade bookings, trade verifications, balance and position reconciliations, P&L attributions
• Troubleshoot operational bottlenecks, delays, and other problems presented throughout the trade life cycle
• Using coding, develop and enhance booking and reconciliation procedures
• Real-time monitoring and escalation on risk positions against internal thresholds and develop new monitoring tools for the desk
• Design and develop booking model for new products and corresponding checks and reconciliations
• Set up of new accounts and trading books, maintain data integrity and data mapping
• Perform funding operations and settlement checks, investigate and resolve fund transfer issues, liaising internally with Treasury or with external brokers
• Review funding usage and manage internal capital distribution records
• Assist in analysis of trading performance, P&L and risk attribution
• Assist promptly in adhoc/urgent requests from the trading desks relating to trade bookings or funding requests
• Engage with developers on projects that further enhance system infrastructure and controls

Requirements

• Degree holder in Finance/Accounting or Quantitative discipline
• 3+ years of working experience on the Trading floor as Trading Assistant or Trade Support or in relevant functions such as Middle Office, Product Control in a financial services or crypto trading firm
• Have working knowledge in Python and an interest to expand your technical skills
• Excellent problem solving skills, detailed oriented mindset with a high degree of accuracy
• Positive and proactive, critical thinker who strives for continuous improvement
• A product owner, results oriented, think outside of the box and can deliver under pressure
• Thrive to work in a dynamic environment, passionate about cryptocurrency and blockchain

•  
• Responsible for real-time monitoring, analysing and reporting of trading desks’ risk exposures, limits and breaches; actively following up on actions to resolve breaches with trading desks, and recommending risk mitigation strategies
• Set up and review trading limits systematically
• Responsible for P&L attribution, reporting and analyses, with commentaries of key drivers
• Have a sound understanding of trading strategies, implement appropriate risk controls and quantitative analytics on trading performance
• Contribute to the development of the trading risk management framework, drafting of risk policies and procedures for new and existing trading strategies, ensuring compliance with relevant regulatory requirements
• Monitor funding risk and ensure integrity of balance sheet capital funding and usage
• Monitor key counterparty risks and operational risks, including business continuity
• Develop automated trading controls, scripts and dashboards to monitor trading positions and balances real-time
• Prepare trading performance reports and analyses for senior management

•  
• Degree or above in a quantitative discipline, with professional qualification such as CPA, CFA, FRM an added advantage
• Minimum 5 years of relevant working experience in a quantitative trading firm, investment bank or hedge fund, in areas such as Product Control, Market Risk Management, Risk Strategist
• Hands-on experience developing risk management procedures and risk monitoring tools
• Strong understanding of financial products, knowledge of crypto products is a plus
• Proficient in Python and SQL
• Strong analytical skills, detailed oriented
• Hands-on, passionate about building, a product owner who can drive an initiative from start to finish
• Passionate about cryptocurrency and blockchain

My client is seeking an experienced Quant Trader to join their Quant Trading team in Hong Kong, responsible for trading and managing risks associated with different crypto products, including spots and derivatives. The team develops and implements trading strategies in fast-paced and complex trading environments.

Responsibilities
 

•  
• Monitor and manage risk during local time zone + rotation for weekend shift.
• Conduct research/pricing/execution to facilitate hedging by using automated trading infrastructure.
• Improving existing strategies and developing new strategies
• Identifying new markets/opportunities
• Perform post-trade analysis of strategies.
• Collaborating with quant developers to implement trading strategies and system features.

•  
• Master’s, or PhD in mathematics, statistics, engineering, computer science, or related quantitative analytical field.
• 5+ profitable trading experience on a leading trading desk in a bank, proprietary trading, or market making environment in any asset class.
• Demonstrable experience in successfully building and managing trades.
• Familiar with Python and have a keen interest in expanding your technical skillset.
• Think critically and strive for continuous improvement.
• Excellent organizational and interpersonal skills, with high attention to detail and excellent organization skills.
• Are adaptive, self-motivated, enjoy challenges and significant responsibility, and thrive in fast-paced, competitive environments.

Key Responsibilities:

• Support of IT Infrastructure
• Responsible for systems/technical support and administration on network, desktop/server hardware and software, and application systems
• Provide Level 1 – 3 support for incidents and problem resolution
• Interact with other team members and other teams to progress projects and incidents

Specific Qualifications

• Relevant experience in technical support and administration for All Windows platforms including Microsoft Windows 10/11, Microsoft Office 2019/2016, Windows Server 2019/2016 (Active Directory Administration / Group Policy), Microsoft 365, Azure, AWS
• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching/Firewall
• Self-starter who is confident, action and results orientated
• Must be attentive to detail, proactive and have strong troubleshooting skills
• Technical, analytical, interpersonal and organisation skills required
• English and Cantonese language proficiency is essential for this role

Key Responsibilities:

• Implementation and support of IT Infrastructure
• Responsible for systems/technical support and administration on network, desktop/server hardware and software, and application systems
• Provide Level 3 support for incidents and problem resolution
• Interact with other team members and other teams to progress projects and incidents

Specific Qualifications:

• University degree IT / Engineering or equivalent
• 4 - 7 years' relevant experience in technical support and administration for All Windows platforms including Microsoft Windows 11/10, Microsoft Office 2019/2016, Windows Server 2019/2016 (Active Directory Administration / Group Policy), Microsoft Exchange Server
• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching/Firewall
• Experience working with Cisco Firewall/switches
• Experience with virtualisation software e.g. VMWare
• Experience in Azure, AWS, Citrix XenApp, SQL Server, Data Storage, SCCM, HA Cluster, Microsoft Remote Desktop Services and Cloud based Architectures will be an advantage
• Certificate Holders of CCNA, CCNP, CCIE or MCSE is a plus
• Self-starter who is confident, action and results orientated
• Must be attentive to detail, proactive and have strong troubleshooting skills
• Technical, analytical, interpersonal and organisation skills required
• English and Cantonese language proficiency is essential for this role

Key Responsibilities:

• Implementation and support of IT Infrastructure
• Responsible for systems/technical support and administration on network, desktop/server hardware and software, and application systems
• Provide Level 1 – 3 support for incidents and problem resolution
• Interact with other team members and other teams to progress projects and incidents

Specific Qualifications

• Relevant experience in technical support and administration for All Windows platforms including Microsoft Windows 10/11, Microsoft Office 2019/2016, Windows Server 2019/2016 (Active Directory Administration / Group Policy), Microsoft Exchange Server, Azure, AWS
• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching/Firewall
• Self-starter who is confident, action and results orientated
• Must be attentive to detail, proactive and have strong troubleshooting skills
• Technical, analytical, interpersonal and organisation skills required
• English and Cantonese language proficiency is essential for this role

My client is a leading fund of funds manager and investment advisory firm offering portfolio management and financial planning services. They are seeking a Senior Portfolio Manager to join their Hong Kong operations with the following responsibilities:

Responsibilities

• Work closely with the CIO on global portfolios and hedge fund research
• Conduct research into asset classes associated with major markets
• Perform detailed quantitative and qualitative analysis on non-Asia hedge funds
• Conduct due diligence on non-Asia fund managers, produce detailed investment memos for Investment Committee’s approval
• On-going monitor invested funds with detailed call / meeting notes

Requirements:

• 15+ years of relevant experience working in the Hedge Fund and/or Fund of Funds industry with solid Derivatives knowledge
• Degree holder in Engineering, Physics, Finance, Investment, Accounting or related discipline; CFA and/or MBA is an advantage
• Willing to learn with an open mind, strong team player, excellent interpersonal and communication skills
• Highly disciplined, self-motivated, well-organized, mature and able to work independently
• Attention to details and meticulous
• Excellent oral and written communication skills in English and Mandarin Chinese are preferred.

• Act as the Project Manager and contact point between clients and the technical team for system implementation team from the very high-level requirement analysis phase through project delivery phase including testing phase, until project goes into BAU mode.
• Manage, monitor and operate the project in timely manner to deliver the technology solution to the clients to meet the project deadline without exceeding the cost/budget.
• Collaborate with Management, Sales/Pre-Sales and Delivery team to make sure all teams are well posted on the project status, details, issues and risks.
• Document necessary information to the client and make them well informed on the project overview, details and status.
• Drive the conversation on any new requirements/challenges with necessary stake holders and come up with the solution and timeline to meet the client demands.
• Establish the communication process among all internal/external stakeholders and make all the communication transparent.

• (Must) Project Management Experience (preferably PMP Holder) and relevant Project Management Tools such as Microsoft Project etc.
• (Must) Experience and competency in SQL language.
• (Must) Strong communication, problem solving and analytical skills.
• (Must) Ability to quickly learn new systems and architecture
• (Preferred) Working knowledge of the Microsoft platform.

• Area Preferred s of concentration is Windows OS, SQL Server, IIS or similar web servers, Visual Studio.

• (Preferred) Shell programming/Object Oriented & Multi-threading programming skills. Experience with C#, PowerShell.
• (Preferred) Familiarity with CI/CD pipelines and workflows. (Azure DevOps, Jira, Git)

• (Must) Ability to read and write in English.
• (Preferred) Conversation skills in Mandarin or English required

My client a leading global systematic trading firm is seeking a Head of Execution Trading Asia to be based in Singapore to lead the team responsible for handling trade execution for the firm's strategies in global financial markets.

Responsibilities 

• Be responsible for execution across Equities, FX, Futures and other asset classes
• Lead a team responsible for automated execution flows and pursue improvements to reduce the cost of implementing models
• Advise on algorithmic execution methods for Asia markets through an understanding of the underlying market structure and broker offerings
• Analyse large datasets to guide further automation and refine of execution processes
• Interface directly with portfolio managers, brokers, and senior management, compliance, risk teams, etc.
• Capable of responding quickly in a fast paced and challenging environment
• Create solutions for complex trading problems

Requirements

• Degree in a quantitative or technical field from a top tier institution
• At least 8 years of experience in a similar capacity
• Hands-on experience working with multiple asset classes e.g. electronic equities, FX and Futures trading
• Solid understanding of financial markets - understand how markets work and be able to recommend best in class execution methodology
• Considerable experience in dealing with compliance and local regulatory requirements
• Experience in SQL required, Python coding experience a strong plus

• Determine which part of the digital assets will be placed in the cloud and what to run on-premises, select platforms (both hardware and software), and tools that will meet technical requirements, business needs, and security policies.
• Analyse possible threats and vulnerabilities, embed security standards, and monitor adherence to them.
• Design and implement a detailed disaster recovery plan to ensure that all infrastructure elements (data and systems) have efficient backup solutions.
• Managing and provisioning of infrastructure through code instead of through manual processes.
• Plan software updates, system upgrading, and implementation of new elements into the existing IT environment. Create policies and procedures for system integration, control integration testing.
• Gather and analyse performance and health data from different assets such as hosts, servers, databases, virtual machines, containers, etc.
• Create and maintain technical documentation for infrastructure, including performance reports, runbooks, problem-solving guidelines, infrastructure upgrade plans and technical requirements.

• BSc in relevant subject such as Computer Science, Software Engineering or Information Systems
• Azure, AWS, or GCP certifications (Azure preferred)
• Utilisation of Infrastructure as Code concepts to aid with consistency of infrastructure deployment and maintenance
• Knowledge of SAP infrastructure architecture preferred
• Windows Server and virtualization tools such as VMWare. Linux experience is a bonus.
• Core networking TCP/IP, DNS, DHCP, VLAN, Firewalls, WAN accelerators.
• High availability and disaster recovery architecture, communication, and related technologies
• Exposure to ITIL concepts and adoption.
• Experience with regulatory compliance issues, as well as best practices in application and network security.
• Understanding of modern authentication practices such as Windows Hello, Single sign-on etc.

My client is a leading global high-frequency cryptocurrency trading firm expanding their footprint in Hong Kong with the addition of a Senior Quant Trader. In this role you will be responsible for executing trades, managing risk, and optimizing profitability in the dynamic crypto market, as well as the following:

Responsibilities

• Execute trades on various cryptocurrency exchanges, leveraging market insights and strategic inputs to capitalize on trading opportunities.
• Manage risk exposure by implementing effective risk management strategies and monitoring market trends.
• Collaborate with Quantitative Researchers to understand and implement trading algorithms, ensuring alignment with trading objectives.
• Analyse market data and performance metrics to identify areas for improvement and optimization.
• Communicate with relevant teams to share insights and contribute to the refinement of trading strategies.

Requirements

• Strong academic background in Mathematics, Physics, Statistics, etc. (ideally PhD level) or demonstrable Data Science experience, with an emphasis on strong probabilistic thinking
• Profitable trading experience on a leading trading desk in a prop trading/market making/ options trading or HFT alpha building environment
• Coding skills desirable, particularly in Python, R, and Jupyter Notebook
• Analytical mindset with the ability to interpret market data and performance metrics.
• Humble attitude but with strong communication skills and an ability to articulate ideas clearly and a willingness to take calculated risks
• Capable of collaborating effectively with cross-functional teams