IT Operations and Process Improvement Consultant

• Provide administrative support for benefits, wellbeing, and compensation programs (health, retirement, time off, perks, salary adjustments, promotions, retention bonuses).
• Respond to employee, talent acquisition, and HR business partner queries, escalating where necessary.
• Enrol and terminate employees from benefits programs on a monthly basis.
• Maintain benefits portals and websites with up-to-date information.
• Manage purchase orders and vendor invoices.
• Collaborate with external vendors for service changes, renewals, and testing.

• Assist with annual and mid-year compensation reviews.
• Update compensation ranges in line with market benchmarks.
• Coordinate with global teams to ensure alignment on compensation processes.
• Support system testing and rollout for compensation tools.
• Act as a key point of contact during the compensation review cycle.

• Provide analysis and insights on benefit programs and compensation trends.
• Participate in market and compensation surveys.
• Prepare PowerPoint presentations for stakeholders on benefit changes and program updates.

• Build and maintain relationships with internal stakeholders across HR, payroll, communications, and legal teams.
• Organize wellbeing events and benefit education sessions.
• Stay updated on legislative and market developments in applicable countries.
• Support ad hoc projects such as policy reviews, vendor evaluations, and wellbeing initiatives.

• Conduct system testing for time off and leave of absence programs in Workday.
• Use tools like Excel, PowerPoint, and benefits administration platforms.
• Drive process improvements and explore new technologies, including generative AI.

• At least 5 years of experience in Compensation and Benefits, with good project management skills and strong analytical skills
• APAC experience highly preferred
• Proficiency in various systems including Darwin, Workday, and Microsoft Excel a plus
• Must be proactive, eager to learn, solution-focused

• Oversee project planning, scheduling, and risk management to ensure smooth execution.
• Coordinate with stakeholders across teams, both onshore and offshore, to drive effective communication and collaboration.
• Monitor project milestones, address challenges, and provide regular updates to leadership.
• Assess and optimize business processes for efficient offshore transition, identifying improvement/optimisation opportunities.
• Ensure compliance with local and international regulatory requirements and manage change effectively.
• Support training and knowledge transfer to facilitate a seamless migration.

• Bachelor’s degree in a relevant field.
• At least 2 years of experience in project management, with experience in managing offshore transitions, outsourcing, or business process migration.
• Strong understanding of Banking operations
• Experience leading cross-functional and remote teams.
• Proficiency in project execution, risk management, and stakeholder coordination.
• Excellent communication and leadership skills.
• Adaptability to evolving business needs and regulatory standards.

• Enhance operational processes to improve efficiency, quality, and scalability.
• Drive transition from Excel-based workflows to standardized ITIL-compliant processes using ITSM tools.
• Identify inefficiencies and implement process automation and optimization strategies.
• Collaborate with stakeholders across business and IT teams to align process improvements.
• Provide regular reports on process performance, challenges, and enhancements to senior leadership.
• Lead process improvement projects, ensuring timely delivery within scope and budget.
• Ensure compliance with ITIL standards and track key performance indicators.
• Oversee the transfer of operational responsibilities to offshore teams, ensuring proper training and support.
• Develop and deliver training programs on new processes, tools, and ITSM functionalities.
• Maintain clear documentation of process changes, workflows, and improvements.

• At least 5 years of experience in IT operations, process management, or project management.
• Strong background in ITIL-based service management and process automation.
• Expertise in ITSM platforms like ServiceNow.
• Experience transitioning manual processes to automated solutions.
• Knowledge of project management methodologies, PMP or similar certifications a plus.
• Strong leadership, problem-solving, and change management abilities.
• Ability to collaborate effectively across teams and global regions.

• Advise clients on strategies to enhance product lifecycle management and digital transformation across product development, manufacturing, supply chain, and services
• Review existing business processes and recommend improvements
• Drive the deployment and enhancement of PLM solutions to maximize efficiency and business value.
• Collaborate with cross-functional teams to design and deliver solutions that align with business objectives.
• Manage stakeholder relationships, oversee project delivery, and ensure timelines, budgets, and quality standards are met.
• Support business development efforts by identifying opportunities, contributing to proposals, and participating in client presentations.
• Advocate for PLM best practices, methodologies, and process improvements.
• Develop test plans to validate solutions against client requirements.
• Stay updated on industry trends, emerging technologies, and best practices to enhance service offerings.
• Lead and mentor junior team members to foster collaboration and innovation.

• Relevant experience in PLM, with expertise in any PLM system.
• Must have successfully delivered at least two full-cycle implementations of any PLM solution
• Prior experience in creating proposals, running campaigns, and leading delivery teams
• Experience integrating product lifecycle management solutions with cloud highly preferred.

• In collaboration with Agile team, define and execute product strategy for various platforms including Market Data, Data Analytics, and Middle Office platforms
• In collaboration with Agile team, definite and execute product strategy to further standardise interfaces, and ensure decommissioning of old interfaces
• In collaboration with Agile team, definite and execute product strategy to bring development infrastructure to the next level, including system monitoring infrastructure. Support integration and upgrades of various tools and platforms.
• Ensure needs of various business teams and Agile teams are met, and platforms remain competitive and are operating smoothly
• Provide reporting and documentation

• Relevant experience as solution/system or application architect designing, building and scaling highly performant, partly low-latency IT systems
• Experience within banking, financial markets, or trading highly preferred
• Proficient in modern technology stacks and API management
• Strong skills in stakeholder management, leadership, communication, and cross-functional collaboration

• Oversee and manage SAP Business Technology Platform (BTP) integration projects
• Design, develop, and manage integration solutions on SAP BTP, including SAP Integration Suite and API Management.
• Lead end-to-end integration architecture, ensuring optimal performance, scalability, and security.
• Collaborate with business and IT stakeholders to define integration requirements and best practices.
• Implement integration strategies for cloud, hybrid, and on-premise SAP environments.
• Troubleshoot and resolve integration issues, ensuring minimal downtime and operational efficiency.
• Work with development teams to optimize integration processes and align with business objectives.
• Ensure compliance with security policies and governance frameworks for data exchange.
• Provide training and support to end-users and IT teams on integration-related topics.

• At least 5+ years of experience in SAP Integration with expertise in SAP BTP.
• SAP BTP Integration certification advantageous
• Strong understanding of SAP Integration Suite, API Management, Cloud Connector, and Event Mesh.
• Experience with SAP CPI (Cloud Platform Integration) and SAP PI/PO.
• Proficiency in integration technologies such as REST, SOAP, OData, and IDoc.
• Hands-on experience with S/4HANA, SuccessFactors, Ariba, and other SAP applications.
• Knowledge of security and compliance frameworks for integration solutions.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to lead integration projects and work independently in a fast-paced environment.
• Experience with microservices architecture and event-driven integrations a plus
• Knowledge of DevOps tools and CI/CD pipelines for integration deployment a plus

• Oversee the complete delivery of large-scale initiatives, such as application portfolio migrations, post-merger integrations, and data migrations.
• Partner with cross-functional teams to ensure smooth integration and alignment between business and technology goals.
• Maintain strong stakeholder relationships at all levels, providing transparent communication and regular progress updates.
• Lead change management efforts, ensuring seamless transitions with minimal disruptions.
• Develop and present high-quality reports and presentations to executive leadership.

• At least 10 years of experience in program management, with a focus on delivering complex projects within the Insurance industry
• Strong understanding of Insurance business
• Proven expertise in managing application portfolio migration, post-merger integration, and data migration initiatives.
• Strong stakeholder management skills, with the ability to influence and drive consensus across diverse teams.
• Excellent presentation and communication skills.

• Respond to user inquiries with high quality, speed, empathy and accuracy
• Communicate and collaborate cross-functionally in order to lead Partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
• Become an expert in the support experience for users; understand and resolve their inbound product questions and issues
• Investigate escalations from internal stakeholders and lead them to resolution
• Develop and share deep expertise on a key product
• Make informed recommendations to improve user experience with products, supporting workflows, and address areas for product support optimizations
• Identify trends and develop solutions to optimize team workflows, introduce new processes and improve partner experience
• Identify and resolve fraud trends impacting our users
• Proactively investigate, troubleshoot, and resolve sensitive escalations
• Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams at Facebook in order to implement optimal integrity solutions

• At least 3 years of experience in a support function working directly with clients or users 
• Experience communicating issues, risks and paths to resolution the results of analyses in a clear and effective manner
• Experience working with global teams
• Resilient mindset - thrives over changing priorities and ever changing knowledge
• Strong problem-solving and analytical skills 
• Attention to detail - ability to follow strict set of operational steps
• Customer focused approach

• Integration Strategy: Lead the development and execution of the integration strategy, focusing on assessing the impact on daily operations, clients, and overall business performance.
• Business Focus: Shift the focus from purely technological aspects to comprehensively evaluating the business implications of the integration. Identify core and non-core business functions and collaborate with stakeholders to prioritize efforts accordingly.
• Leadership and Management: Oversee a multidisciplinary team and provide strategic direction to ensure seamless cutover and integration. 
• Stakeholder Management: Collaborate with internal and external stakeholders, including IT teams, business units, and senior management, to align integration efforts with organizational objectives and ensure a smooth transition process.
• Process Optimization: Evaluate and optimize various business processes across the entire life and health insurance spectrum, including underwriting, claims, operations, etc., to enhance efficiency and effectiveness.
• Industry Best Practices: Implement industry-standard practices and methodologies, leveraging your expertise to drive successful integration outcomes while minimizing disruptions to business operations.
• Operational Excellence: Ensure that the integration aligns with operational excellence principles and standards, focusing on enhancing customer experience, operational efficiency, and risk management.

• At least 15 years of progressive experience in senior project management roles, with a focus on business integration within the life and health insurance industry.
• Previous experience in management roles within Operations or Transformation, particularly in large life and health insurance companies, is highly desirable.
• In-depth knowledge of life and health insurance operations, processes, and industry regulations.
• Strong leadership, communication, and stakeholder management skills.
• Certification in project management (e.g., PMP) is a plus.

• Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Remove impediments and obstacles that hinder the team's progress, escalating issues when necessary.
• Guide the team in adopting Agile best practices and principles, promoting continuous improvement and learning.
• Collaborate with product owners and stakeholders to prioritize and groom the product backlog, ensuring alignment with business priorities.
• Monitor and track team progress, ensuring that sprint commitments are met and that deliverables are of high quality.
• Foster effective communication and collaboration within the team and with external stakeholders.
• Shield the team from external distractions and influences, allowing them to focus on their work and deliver value.
• Champion a culture of transparency, trust, and accountability within the team and across the organization.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Certified Scrum Master (CSM) or equivalent Agile certification is highly desirable.
• Proven experience as a Scrum Master, preferably within the banking or financial services industry.
• Strong understanding of Agile methodologies and principles, with the ability to apply them in a practical context.
• Excellent communication, facilitation, and interpersonal skills.
• Ability to build and maintain positive relationships with team members, stakeholders, and leadership.
• Demonstrated problem-solving and conflict resolution skills.
• Experience working with Agile tools such as JIRA, Trello, or similar.
• Flexibility and adaptability to navigate ambiguity and changing priorities in a fast-paced environment.

Our client is looking for a BA with strong experience in implementing Data Warehouse solutions. Experience within the insurance industry is preferred.

Responsibilities:

• Lead the technical setup of Data Warehouse solutions for Life Insurance operations.
• Work closely with IT teams to design, develop, and implement data models and reporting.
• Collaborate with stakeholders to gather and analyze business requirements.
• Collect and prioritize requirements for Data Warehouse projects.
• Communicate technical needs effectively to technology teams.
• Keep stakeholders informed about project progress.

Requirements: 

• Bachelor's degree in Business, Computer Science, or a related field.
• Experience in Life Insurance highly preferred
• Highly experienced with technical implementation of Data Warehouse
• Strong communication skills

This is a contract role based in Singapore.

We're looking for a Business Analyst for our client in the Insurance industry. This role is based in Singapore.


Responsibilities:

• Gather user requirements, specifications, evaluate business functions
• Perform requirements analysis, look into technical design documents, and manage UAT
• Support implementation, as well as improving the quality of systems and processes
• Liaise with internal teams on all Product matters
• Work closely with development and business teams
• Provide training and training materials

Requirements:

• At least 2 years of experience in business analysis, with application rollout experience
• Experience with JIRA, SQL, Visio/Lucid Chart preferred
• Strong problem solving, analytical, and troubleshooting skills
• Experience with Insurance or similar industry advantageous
• Proven experience in effectively working with development and business teams

Our client, an international bank, is urgently looking for a Business Analyst to support the implementation of Execution Management System. This is a contract role based in Singapore.
 
You'll be coordinating the implementation of new Global EMS, working closely with the vendor. 

You're expected to establish a good understanding of existing EMS and execution flows to efficiently perform gap analysis with the new platform, and work with stakeholders globally on EMS requirements.


What our client is looking for:

• Experienced with execution management systems
• Familiar with overall trading and order execution application landscape
• Advanced implementation knowledge of platform integration using APIs
• Experience in market/broker connectivity and related technologies, e.g. FIX
• Strong knowledge of order routing, order execution, and related lifecycle events
• Strong knowledge of Wealth Management domain and front-to-back workflows
• Strong knowledge of financial domain and related products (e.g. Equities, ETDs, Bonds, Funds, and Structured Products)
• Experience in Pre-trade checks and risk control framework (e.g. suitability, credit checks, etc.)