We are seeking an IT Support Specialist for our client in Lucerne. If you have a strong background in 1st and 2nd level support, especially within Microsoft environments (with a focus on M365), this could be the perfect role for you!
Your Responsibilities:
- Managing the intake, categorization, and resolution of support requests
- Setting up and maintaining IT hardware for new and existing employees
- Collaborating with 2nd level support teams and external suppliers to resolve issues
- Assisting in the training and mentoring of apprentices
Requirements:
- Completed apprenticeship as a Computer Scientist EFZ or equivalent training
- Proven experience in IT support, particularly in mentoring and guiding apprentices
- Experience with M365
- Fluency in German min C1 level
If you are interested in this role please send your latest CV to nevena.jerinic@nicollcurtin.com