Principal Systems Engineer(Voice/Routing)

I have a new role for a cybersecurity platform engineer with a financial services client of mine based in Galway. This role will fall within the application/infrastructure security team.

Skills required:

• Experience in automation and CI/CD pipeline implementation.
• Knowledge of application security (e.g., Pen Testing, SCA, SAST, DAST) and API protocols (REST, SOAP, GraphQL, etc.) is a plus
• Familiarity with OWASP Top 10 and secure coding practices.
• Cloud experience and data skills

Responsibilities:

• Develop and maintain security tools for CI/CD pipelines and developer workflows.
• Evaluate and leverage technologies to eliminate application vulnerabilities.
• Improve automation, test coverage, and production health.
• Collaborate with business partners to deliver effective solutions.
• Document and share processes to promote knowledge transfer.

This is a permanent role with one of my financial services clients based in Galway. 

Expertise Required:

• 5+ years in systems engineering, including experience with contact center platforms like Genesys, Avaya, Cisco, or Amazon Connect.

• Strong leadership, organizational, communication, and problem-solving skills.

• Proficient in Agile (Scrum, Kanban) methods, software development, and automation.

• Knowledge of enterprise-scale architecture, ensuring high availability and business continuity.

• Familiarity with Docker, CI/CD pipelines, and VoIP/SIP technologies.

• Proven ability to work independently under pressure and document processes.

• Experience in 24/7 production environments.

Key Skills:

• Ownership mentality with a focus on delivering results.

• Collaborative in fast-paced, team environments.

• Produces clean, testable code and solves complex problems.

• Passion for automation and continuous improvement.

• Strong communication, facilitation, and influencing abilities.

Value Delivered:

• Leading technology solutions that address business challenges.

• Driving Agile development practices and improving platform stability.

• Simplifying systems through consistency and refactoring.

• Enhancing monitoring, telemetry, and operational stability.

• Supporting incident/crisis management and governance policies.

I am working with a financial services client based in Galway and they're looking for a senior platform engineer to join their team. The selected candidate will have extensive experience in voice/telephony area. This role is a hybrid role in a growing team.

Requirements:

• 3-5 years experience in voice/telephony.
• Experience with Agile (Scrum, Kanban), software design, development, testing, and automation.
• Understanding enterprise-scale platform architecture for high availability and continuity.
• Familiar with data communication protocols (HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP).
• Familiarity with Docker, CI/CD pipelines (uDeploy, Ansible).
• Experience with Linux OS management, VoIP, SIP, and data applications/networking.
• Softphone software installs, system backups, and reboots.
• Troubleshooting, dev unit testing/QA, and supporting user acceptance testing.
• Experience supporting 24/7 production environments.
• Supporting operational stability for Call Centers and Investment Centers.

• Minimum seven years voice/routing experience (Genesys Composer experience preferred, Amazon Connect as well).
• Essential to have experience using Genesys composer to create and maintain complex routing strategies.
• Strong leadership and organizational skills.
• Excellent communication and presentation skills with strong problem solving and analytical skills.
• Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation.
• Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
• Define, champion, manage pace, tools, best practices, and related development methodologies You effectively address functional and quality goals of systems during design activities.
• Familiarity with Docker and container-based development and deployment practices as well as with CI/CD pipelines.
• Proficiency managing, configuring and tuning Linux operating systems.
• Consult and help mediate and resolve routing issues, coordinate trouble reports and follow through to resolution.
• Demonstrate ability to effectively interact with all levels of management/personnel.
• Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes.
• System monitoring and performance evaluation.
• Documentation of process and procedures as assigned.
• Experience with navigating carrier customer portals (Verizon VEC, AT&T Business Direct).
• Experience supporting 24/7, continuous availability production environments.

• You own the outcome by taking personal accountability for delivering strong results.
• You can collaborate with others in a team-oriented, fast-paced environment.
• You create clean and testable code that can be used as an example to less experienced engineers.
• You question the way things are done, always seeking to improve the productivity of the team.
• You can make the complex understandable. Solve complex problems, not just detect them.
• You believe automation is key to produce high quality software at an increasingly faster pace.
• Passion and intellectually curiosity to learn new technologies and business areas.
• Translate architectural standards into application level design.
• Creating intuitive solutions to real world business problems.
• Strong facilitation, influencing and negotiation skills.
• Excellent communication skills, both through written and verbal channels.
• Excellent collaboration skills to work with multiple teams in the organization and understand when and how to escalate.

I'm working with one of my financial services clients based in Galway, and they're looking for a Principal Cybersecurity Software Engineer/Tech Lead to join their team. This will be a permanent role falling within the application security platform team.

Requirements:

• 8+ years in designing and developing enterprise applications (Java/Python/Go, Spring, Angular) with tools (Maven, Git, Jenkins, AWS).
• Experience with scalable applications on Kubernetes or similar.
• Leadership, mentoring, and coaching experience.
• AWS certification and cloud environment experience preferred.
• Application security experience (Pen Testing, SCA, SAST, DAST, WAF) is a plus.
• Experience with unit and functional testing (JUnit, PyUnit, Mockito, Cucumber, Karate, Cypress).
• Hands-on experience with automation and CI/CD pipelines.
• Agile (Scrum) environment experience.

*Candidates must currently being living in Ireland and have EU citizenship or a Stamp 4 visa to be considered*

• AWS certification preferred and have working experience with cloud environments.
• Hands on experience with automation & pipeline implementation (Testing, Continuous Integration / Continuous Delivery pipeline).
• Any application security experience, including Pen Testing, Static Composition Analysis (SCA), Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), and Web Application Firewalls (WAF) would be considered a plus.
• Experience with data processes, including but not limited to ETL, ELT, Data Modeling, and proficiency with BI tools like PowerBi, Tableau, or similar, as well as Oracle or equivalent RDBMS, is also advantageous.

• You possess strong engineering skills and have experience deploying maintainable, scalable multi-tiered applications.
• You are capable of designing and developing tools/applications using some of the following technologies: Unix and Shell scripting; Common programming languages such as core Java, Python, etc; Popular opensource frameworks/libraries (e.g. Spring, Springboot, Apache Commons, etc.); SOA and API frameworks such as SOAP and REST; Pipeline/Build tools including GIT, Maven, Jenkins, Jenkins Core, and AWS CFT/CDK; Front end languages/frameworks including JavaScript/Typescript, jQuery, Angular, NodeJS, Springboard and React a plus.
• You have experience with test automation, including solid understanding of test tools.
• You have a security architecture mentality.
• You have experience working in an agile environment (Scrum).
• Ability to communicate optimally to positively influence peers, business unit and technology decision makers.
• Strong analytical skills and ability to tackle issues and work through ambiguous situations by making timely decisions based on facts, knowledge, experience, and judgement.
• You have a passion for continual learning and are always ready to guide, support and/or mentor other members of your team!

• Design, develop, test, deploy and maintain SAST, SCA and secret scanning tools into the CI/CD pipeline and developer workflow tools.
• Evaluate and leverage opensource or vendor technologies, to support the Fidelity development community in eliminating application security vulnerabilities from their applications.
• Continued focus on engineering excellence, including improving automation, test coverage, release velocity and production health.
• You are a creator and a doer who will help us tackle real-life problems and meet real consumer needs.
• You have strong communication skills and technical expertise to drive and participate in meaningful discussions. You are a collaborative team-player in an autonomous team, owning all aspects of delivery (coding, quality, DevSecOps). You build relationships with key business partners and quickly establish trust to ensure effective delivery.