My client, a leading regional securities firm, is currently seeking a Senior Operations Manager to build and lead their Middle Office Operations team, focused on ETF creation and redemption, in Hong Kong. Reporting to the COO you will be responsible for the following:
Responsibilities
- Manage the daily operations of the ETF creation and redemption (and cover Delta One trading and Equity Finance when needed).
- Building relevant operational processes and act as intermediary to Fund houses who provide ETF and their Trustees.
- Be responsible for KPIs as well as establishing Target Operating Models, ensuring operational efficiency, customer satisfaction, and business performance.
- Lead the implementation of procedures across trading platforms, including contingency procedures.
- Be the main point of contact for all client trading account related issues.
- Collaborate closely with the technology team to build and improve platform services and procedures and support the integration between internal and vendor systems, ensuring seamless workflows.
- Work with Risk and Finance teams on operations control and other related requirements.
Requirements
- University degree in Business, Finance or related field with at least 8 years of proven experience and exposure to ETF creation and redemption, ideally including experience building Operations teams in banking/finance environment.
- Complimentary knowledge/experience with Swaps, Futures and Forwards, etc. Equity Finance Trading Desk experience will be highly beneficial.
- Client Service experience preferred, preferably within Prime Brokerage.
- Experience working closely with internal compliance teams and liaising with regulators will be very advantageous.
- Excellent organizational and leadership ability, highly motivated with a drive and passion for all that you do.
- Proficient in Microsoft Excel, Word and Access, with VBA knowledge beneficial.
- Fluency in English, Cantonese and Mandarin is essential for this position.